Residential Property Management Services
How We Manage Your Home
Since advertising vacancies requires expertly managed campaigns, our priority is to quickly produce comprehensive and high-profile ads. These attract a multitude of excellent prospects to choose from.
We implement a powerful marketing program geared to attract qualified renters and get your home/unit/condo rented. Our strategies include but are not limited to:
- Online Advertising
- Social Media
- Email Marketing
- Yard Signs
- Open Houses
- Press Releases & Articles
- Our Network of Relocations Companies


While renters use a variety of resources to research properties for lease in their area, the vast majority find their new home online. Our comprehensive internet marketing strategy puts your home/unit/condo in front of potential renters both locally and nationally.
We prioritize our online presence to a greater extent than our competitors do. Our own website received over 100,000 unique visitors in 2018 alone.
Our leasing experts carefully craft the lease agreement so that every detail suits your priorities for the property.
We methodically screen prospective tenants to guarantee that the people who inhabit your home treat it with the utmost respect. We conduct thorough background checks and national eviction checks, and we call all of the last three landlords the applicant lists on the application.
Our attention to detail is your advantage. We value your property and manage it as if it were our own.
Rental Property Maintenance
A property management company is only as good as its maintenance effort. Our fully operational in-house maintenance team allows us to do more to benefit you than a company that hires out all repair work to vendors. We have vetted technicians ready to deploy at any given moment and can guarantee far more transparency. Here at Stone Castle Property Management, we commit to the following practices to ensure that our maintenance branch delivers unparalleled service.

We Do Maintenance Right the First Time
A management company’s callback rate tracks how often they have to send their team back to a property to redo a repair they already performed. In the name of tenant satisfaction and efficient use of our team’s man hours, we keep your callback rate close to zero.
We Seek the Harsh Truth
Feedback from the residents we serve at a unit level helps us guarantee that our technicians are courteous with tenants, and efficient from the moment they walk through the door. We send a survey to the tenants of every single unit we make repairs on, no matter how small the fix. We want to know exactly how well they think we’ve served them. This helps us improve our service, and it also lets them know that they have a voice in our process.

We Emphasize Preventative Maintenance
When we sign on a new client and they request preventative maintenance, we work with them and show them exactly where we’ll spend the money. For instance, in one specific home, we plan to spend $27 re-caulking the base of toilet on the second floor every six months. Why? Because if any gaps open up between the toilet and flooring, water can penetrate the subfloor and wind up damaging drywall downstairs on the first floor. The $27 the client spends now will save them hundreds of dollars on the damages that could result from doing nothing.
We Document Everything
We encourage tenants to file their maintenance requests through our online portal with as much detail as they can include — instead of just reporting a leak, we ask that they report what’s leaking and what they think the source might be. We have them take photos and send those too, so that we’re highly prepared and appropriately equipped for the job well in advance. We also require all of our technicians to take both a wide-shot photo and a zoomed-in photo of the issue before and after performing the repair. These measures may seem extreme, but we want our clients want to know exactly what they’re paying for.
Streamlined, thorough and effective — these words describe our maintenance work, as well as our company as a whole.
Looking for a property manager for your rental property?
Learn more about how we manage your rental property and contact us today.
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